Posts from the “Communication Protocols” Category

It’s (mostly) a pleasure to meet you: Introductions

Posted on September 29, 2012

I recently resigned from a company that I had been a part of for 15 years.  I was offered a position with another company that was just too good to pass up.  Being the new kid on the block comes with its perks and disadvantages.  The perks feel like Christmas morning and I’m the bright, shiny new present under the tree.  Everyone is welcoming and helpful as I navigate my way through the new organization.  The disadvantages come with the fact that I’m navigating my way through the organization and have not yet successfully memorized the organizational chart (aka: I don’t know anyone). As luck would have it, my new department scheduled a social 1 1/2 weeks after my first day.  A nice little…

The Art of the Air Kiss

Posted on September 1, 2012

I know what images are dancing around in your head.  Young Hollywood starlets, “Want-to-be-Famous-for-Nothings”, The Red Carpet.  While the rise of American celebrity continues to plague us with ridiculous demonstrations of artificial behaviors, it is the air kiss that holds genuine promise for sincerity if executed properly. Although it might be assumed that this cultural phenomenon originated in Hollywood, its inception actually dates back more than a century ago from countries far, far away.  It is hard to pinpoint the exact location but it’s safe to claim that air kissing was not invented by the Housewives of Orange County.  These gals may only take claim to re-imaging the air kiss into a disingenuous and hollow greeting. Let’s begin our lesson with the Five W’s:…

Indispensible Words – time for a re-run

Posted on August 18, 2012

It is time for a refresher.   If my recent experiences are any indication of the evolution of civility, then I’m forced to start near the beginning with a repeater.  Please read and forward the following message… Indispensable is a five syllable word that nicely compliments today’s posting; The Five Most Important Words in the civilized world.  Actually, I’ve been blessed to travel all over the world and know these words have power everywhere; even among the non-civilized.  What are they you ask?  Since it’s been awhile since we attended Kindergarten, I will provide a little refresher. Thank-you Please I’m Sorry Excuse Me You’re Welcome Expressing appreciation is the trademark of civility.  We either throw “thank-you” around willy-nilly or neglect to say it at all. …

Colors of Rude

Posted on July 14, 2012

As I see it, rude behavior comes in a rainbow of colors.  Each color signifies a degree and intent. ♣ BLUE: Unintentional Basically, these types of folk offenders just don’t know any better.  While they may not have grown up in a barn, they were either not taught otherwise or missed the lesson.  These types of offenses are easily forgiven.  Example:  Your mother-in-law audibly slurps her Earl Grey tea and uses her dinner fork to scratch her back at the dinner table.  These offenses are not meant to hurt and are not directed to you. ♣ ORANGE: Disguised or Unconscious Orange faux pas’ could be divided into two camps but the degrees are the same.  Generally, these are illustrated by people who are oblivious…

The Dropped Call

Posted on July 5, 2012

“Can you hear me now?” “Hello, Hello?” “Darn it I hate this phone!” This is the traditional litany of the dropped cell phone call.  Neither partner ended the call voluntarily.  You still have the juicy bits of the conversation to convey.  You look contemptuously at your phone and momentarily wonder if he/she is going to call you back or if you should re-engage the call.  Hmmmmm. Rule:  Whoever initiated the call is the person who should make the call-back. ♥ Easy Peasy K. Martini

The Handshake: It’s a Pleasure to Meet You

Posted on June 24, 2012

Somehow, there is an irony in the fact that you can gauge a personality by a handshake.  I believe that a handshake is a barometer of confidence.  There are as many variations as people.  Limp and loose, exact and firm, clammy and oppressive, combative and intrusive.  I’ve yet to shake the hand of a successful woman whose grip is woefully limp and damp.  I’ve not shaken the hand of a leader whose effective grip was curtailed by a weak sense of self-worth.  This is not to say that an effective handshake signals a healthy ego.  Sometimes, we just have to fake it. Whether a social or business environment, a proper handshake will commence an impression.  Let’s kick-off our imprint in a positive light! Step…

Instant Messaging – Not instant gratification

Posted on June 3, 2012

Last week I performed the professional faux pas of faux pas’s.  Let me expound… I work for a large, global firm but have the luxury of working “remotely” (code word for home office).  My work days are spent on the phone in conference calls and on the computer conducting all matters of business.  My days are long and it is not uncommon for me to feel guilt about having to leave my desk for a restroom break.  I’m still working on the work/life balancing act but I digress. Last week while on a conference call with a fellow colleague and a customer, I did it.  I committed a whopper of a pecadillo that is still leaving a flush on my face.  I unwittingly sent…